keynotes & workshops

Finding the right speaker is critical to the bottom line success of an event. Amy Kosnikowski Dilisio bring over 30+ years of inspiring and motivational education to small and large businesses nationwide.

Multifamily/Real Estate Industry

Build & Better Your Leasing Performance For Improved Results


Target Audience: Leasing Professionals, Property Managers, Regional Managers, Training Directors Length: 3 hour session or 120 minute program + workshop combo Want to re-ignite your passion for leasing or need to sharpen your sales skills? This session is for you! Come ready for a jam-packed program covering the tools that are essential in leasing. Discover how to develop customer rapport, methods to create connection, learn the power questions to uncover the prospect’s needs, secrets to master telephone techniques, and how to implement a prospective follow up strategy. You will also gain how to use product knowledge to prove value and the best techniques to gain commitment. Amy will share how to amp up your community’s edge to maximize your offering with a strong, targeted message that matters most to today’s renter. Find out the latest in resident trends to adjust leasing techniques guaranteed to improve results! You will leave this fun and inspiring program with all the fundamentals necessary to successfully turn leads into leases. You will never look at leasing the same again!




Answer The Phone Already! Telephone Therapy For Today’s Missed Leasing Opportunities


Target Audience: Leasing Professionals, Property Managers, Regional Managers, Training Directors Length: 60-90 minutes or 120 minute program + workshop combo Welcome to your most needed therapy session. Make yourself comfortable on the couch and tell me the latest update on your leasing performance. Can you share why the phone is not being answered or leads maximized? I see, you feel you are too busy in the office or don’t see the value of answering to assist the customer calling. Explain in more detail the reasoning for rushing off the phone? STOP the madness! Yes the multifamily industry is currently experiencing high demand and we, quite possibly, are leasing apartments in spite of ourselves not effectively responding to leads with a sense of urgency. This lackluster excitement to actively engage on the phone is having a negative effect on your property. The reality is that customers call everyday needing a home and need the assistance of an subject matter expert. Let’s do our jobs by picking up the phone with a passion to connect, customize and create wow moments every time. Attendees Will Takeaway The Following: -What the customer REALLY want via the phone? -Best practices to engage the customer -How to best customize the call or tour -The secrets to building and proving value -Must have tools and resources along with the best methods to use them




Don’t Act Your Age! How Established Communities Can Succeed In A Lease-Up Market


Target Audience: Leasing Professionals, Property Managers, Assistant Managers, Regional Managers Length: 60-90 minutes to 3 hours or 120 minute program + workshop combo Feeling the negative effects of the new product in your market? Need to transform to effectively compete? Attend this session to renew your community by maximizing your offering with a strong, targeted message and product with updates that matter. Tap into the latest resident trends to adjust marketing and leasing efforts to elevate your community to compete. Don’t miss Amy’s session to see that “age” is just a number and can actually be your advantage! Attendees Will Takeaway The Following: -Best leasing techniques to capture leads in today’s market -How to create a fresh marketing look with new message -Embrace and better what you do have to maximize advantage -How to promote unique factors & what makes your community special -Enhanced quality plan for a higher value customer’s perception -Innovations in amenities, services and upgrades ideas




Reputation Management: A Winning Strategy In Response and Recovery To Bad Reviews


Target Audience: Leasing Professionals, Property Managers, Assistant Managers, Regional Managers Length: 90 minutes 3 hours or 120 minute program + workshop combo Attend this session to understand why managing a community’s positive reputation is crucial in marketing a real estate asset. With the continuing rise and use of rating and review sites, gain a clear understanding of how to respond effectively. Discover the best practices to turn around a series of negative comments and how to get customers to post positive comments and reviews. Amy will extend suggestions on how to turn around a tarnished reputation along with a step by step honest review of the customer service that is provided that may have led to the troubling reviews. You will not want to miss this session to gain a new set of tools and ideas to build a fan base full of residents and beyond! Attendees Will Takeaway The Following: -Reputation Management: Defined -Fundamentals -Cause of the Rave and Rating surge -Examples of Reputation Recovery -Ideal Response Strategy -Steps To Get Empowered -Secrets to Gain Positive Raving Reviews




Retention Is The Name of the Game: A Master It Strategy To Maintain Resident Satisfaction & Enhance The Sense of Community


Target Audience: Leasing Professionals, Assistant Managers, Property Managers, Regional Managers Length: 90 minutes to 3 hours or 120 minute program + workshop combo New communities are aggressively seeking higher occupancy which may include tempting your current residents to move out. Why wait to create a retention master plan to compete to maximize retention? Attend this session to learn techniques to limit turnover and maximize the benefits of a strong community. Reach for a higher level of satisfaction by refining customer service practices and improving what matters most to residents. Amy will share a master it strategy for today’s market full of ideas to implement immediately and the blueprint to make it happen. Attendees Will Takeaway The Following: -Current Market Conditions: How it will affect your resident’s future renewal decisions -The Secret Sauce To Retention Success: Expectations, Perceptions & Overall Experience -Customer service centric best practices -Step up the amenities & service game to increase residents perception of value -Ideas to increase appeal to renew and refer -Winning Interactions & Golden Touch Points for Everyday Success -Secrets to Building a Sense of Community -Maximize Your Hidden Gem: Your Maintenance Team




Marketing Outreach: Proven Ideas & Strategies To Generate Referrals & Qualified Traffic


Target Audience: Regional Managers, Marketing Directors, Property Managers, Leasing Professionals Length: 120 minutes to 3 hours or 120 minute program + workshop combo Need inspiration to jumpstart outreach efforts and generate qualified traffic? Attend one of Amy’s most popular sessions where she will share with you the secrets to get the phone ringing and create a steady flow of quality leads to your community. You will gain fun and easy internal and external outreach ideas to attract referrals, PLUS uncover the secrets behind a successful outreach visit. Don’t miss this session to walk away with tons of ready-to-implement outreach ideas and strategies! Attendees Will Takeaway The Following: -How to Build a Referral Network -Top Referral Sources & Locations -Perfect Your Pitch: Steps of a Successful Outreach Visit -Themes & Ideas to Fill Your Outreach Calendar -How to keep the leads coming





All Industries

Crazy Busy vs Productive: Effective Leadership In A Dysfunctional World


Target Audience: Managers, Leaders and Executives Length: 60-90 minutes or 90 minute program + workshop combo Are you too busy? New norms indicate you should be, and you let people know in a proud yet exasperated tone, (accentuated by crazy eyes.) If you’re “insanely busy” you’re important and getting stuff done. Really? When did “crazy busy” become the success standard? We’re letting screens strangle our souls focusing more on pushing paper than pushing people to greater heights. We multitask, please owners and put out fires…but are we productive? Want to get back to improved productivity through engagement and serving as supportive coach, and fill your time with meaningful purpose? This session is for you. Attendees Will Takeaway The Following: -Understand the cult of “busy-ness" -How to take ownership of your role in fueling the frenzy -Know how to determine priorities and set boundaries -Discover steps to manage people through a culture of trust, find personal happiness and improve engagement




Five Ways to Create A More Caring & Mentally Healthy Workplace


Target Audience: Managers, Leaders and Executives Length: 60-90 minutes or 90 minute program + workshop combo In a world where one in five Americans has a mental illness, it's important for leaders to take action. Mental illness and substance abuse issues cost employers over $80 billion each year. Absenteeism, reduced productivity, and increased health care costs are just a few of the ways mental health issues cost employers money. Clearly, a healthy workplace won't prevent or reduce ALL mental health problems however why not take steps to help employees build mental strength so they can stay as healthy as possible? Amy will share 5 strategies you can apply right away to create a more caring and mentally healthy workplace today. Attendees Will Takeaway The Following: -How to promote a work/life balance and a priority of wellness -Encourage openness about mental health and supportive dialogue at work -Tools and resources to reduce the stigma




Wellbeing: Leadership Edition, How to Respond Support & Care For Today’s Teams


Target Audience: Managers, Leaders and Executives Length: 60-90 minutes or 90 minute program + workshop combo One in four adults experience mental illness each year ranging from severe anxiety to depression. Odds are that a team member will need specific support and guidance from their leaders. This session will help leaders to understand the need to create awareness about mental illness at work and how to recognize the warning signs of these conditions. Amy will share ways to ask about employee’s wellbeing with empathy and establish effective ways to support team members building a culture of caring. Attendees Will Takeaway The Following: -How to build a culture of caring -Why should leaders care -Build a better work environment -Signs of emotional health issues -Recognize opportunities for intervention -Scenarios & Ideal Responses -Managing The Conversation -Simple Steps: Notice. Ask. Listen. Act. Resources and References




Be A Coach Not The Boss: The Method To Support, Challenge & Lead Your Team Effectively


Target Audience: Managers, Leaders and Executives Length: 60-90 minutes or 90 minute program + workshop combo Today’s team do not want to be “bossed around” but rather prefer to be coached with clear expectations, fair performance management and frequent customized communication from their coach. Learn from the ultimate coach’s playbook to increase team member’s accountability and ownership to exceed goals every time! Attendees Will Takeaway The Following: -Coaching vs. Bossing: Defined & Differences -Benefits of Coaching -The Essentials in Performance Management -The 5 C’s of Accountability -Varying Methods to Communicate to Maximize Results




Us vs. Them Mentality: Bridge The Gap Between Team Member To Work Together As One


Target Audience: Managers, Leaders and Executives Length: 60-90 minutes or 90 minute program + workshop combo The ideal teamwork scenario is people coming together using their individual skills, ideas and support to achieve a common goal. Why is this shared vision and cooperation so difficult to achieve with the office and maintenance team? Discover solutions to this common onsite challenge along with proven ideas to succeed together. Amy will reveal the importance and secrets of effective communication, mutual respect and role appreciation. Learn how to bridge the most common “gaps” and methods to unify as a team. You will leave this program with the tools to unite and motivate your team with clear steps to succeed. Attendees Will Takeaway The Following: -How to amp up team engagement and strengthen relationships -The secrets to unite as a team and maintain success -Tips to enhance team communication and motivation




Want The A-team? Shift From Dysfunction To Fabulous – Fast!


Target Audience: General Length: 60-90 minutes or 90 minute program + workshop combo Attendees Will Takeaway The Following: During busy days on-site it is easy to get distracted from the importance of a community’s best resource -- An efficient and gifted team. Come learn the keys to build and maintain a high performing management, leasing and service team. Shift from dysfunction to fabulous by understanding each other’s roles and responsibilities to begin an improved relationship with fellow colleagues. You will gain knowledge to enhance communication, leadership, support and how to maximize each person’s talents. Don’t miss this interactive opportunity to bridge the gap by bringing all office, leasing and service teams together to create and strengthen the bond for on-going success! Learning Points: -Roles & Responsibilities -Leadership Set The Tone -United By Goal & Purpose -SpeakThe Same Language: Keys To Team Communication -Tips to Improve Team Productivity -Support & Appreciation -On-Going Success Plan




Work In Progress: Being Content To Achieve Progress Not Perfection


Target Audience: General Length: 60-90 minutes Being a work in progress is a wonderful thing for it means you are never “finished”. Every day we all have the opportunity to improve and become someone better than who you were yesterday. Striving for progress allows you to be more comfortable with making a mistake and accepting yourself for who you are. Let go of the silly concept called “perfection” and allow yourself to be a work in progress. Be proud to make mistakes, learn from them and keep moving forward to make positive progress to being the best you possible. Amy will give you the roadmap and daily disciplines to get you started on your journey to become your best self. Attendees Will Takeaway The Following: -Mythbuster on Achieving Perfection -The Downside to Being an Overachiever -Steps to Move Toward Achieving your Best Self -Learning from Flops & Failures -Daily Disciplines To Get There




Fumbles, Bumbles & Apologies: The Master Plan To Effectively Combat The Biggest Challenges In Getting Top Dollar


Target Audience: Sales Team and Managers Length: 60-90 minutes or 90 minute program + workshop combo As prices continue to rise the challenge continues for sales teams fail to provide effective responses and even apologize to customers for their community’s higher rates. Why oh why? Amy will share the top reasons of low confidence along with the solutions to combat fumbles to score successfully in discussing higher rates with customers. Learn Amy’s four easy steps to master to prove value and worth that will reduce stress and increase success immediately. Attendees Will Takeaway The Following: -What’s Your Pricing Strategy? -How to Up Your Confidence -How Do You Stack Up? Comparison and how to use it -Value: How to Determine & Prove It -Ideal Responses To Common Questions & Concerns




Five Ways to Combat Compassion Fatigue and Empower Your Empathy


Target Audience: General Length: 60-90 minutes or 60 minute program + workshop combo Meeting the needs of our customers is very rewarding however it can also be stressful, demanding and emotionally draining. The “cost of caring” can lead to negativity at work, loss of enjoyment, depression, and other stress related illnesses. Let’s shift from apathy and tap into our empathy superpowers to combat compassion fatigue and recover, bouncing back stronger than ever ready to serve and assist our customers. Attendees Will Takeaway The Following: -Compassion Fatigue: Defined -Apathy: How To Be Aware of It and Work Against It -Symptoms: Red Flags To Be Aware Of -Top Methods To Manage Fatigue & Recover -Empower Your Empathy -Specific Examples of Empathy In Action -Everyday Ideas To Make It Work




The Cost Of Caring: The Reality Of Compassion Fatigue And An Ongoing Strategy To Bounce Back


Target Audience: General Length: 60-90 minutes or 90 minute program + workshop combo Meeting the needs of our customers is very rewarding however it can also be stressful, demanding and emotionally draining. The “cost of caring” can lead to negativity at work, loss of enjoyment, depression, and other stress-related illnesses. The most insidious aspect of compassion fatigue is that it attacks the very core of what brought many us into this industry- wanting to help people and our compassion for others. This fatigue is an occupational hazard for nearly everyone in the role of customer care to varying degrees. Let’s move from apathy to tap into our empathy superpowers to combat compassion fatigue and recover, bouncing back stronger than ever ready to serve and assist our customers. Attendees Will Takeaway The Following: -Compassion Fatigue Defined -Apathy: How To Be Aware of It and Work Against It -Symptoms: Red Flags To Be Aware Of -Top Methods To Manage Distress & Recover -Empower Your Empathy -Empathy in Action -Long Term Strategy To Keep Compassion Alive -Everyday Ideas To Make It Work





Amy K Diliso, National Speaker, Motivational Educator, and Keynote Speaker

Amy@AmyKDilisio.com

(704) 781-7048

Proudly based out of Charlotte, North Carolina

© 2023 by Amy K Diliso. Proudly created by Two17 Marketing

Two17 Icon.png